BrightOak Fertility
Last updated: June 16, 2026
BrightOak Fertility collects personal information that you voluntarily provide when booking an appointment, including your name, email address, phone number, and appointment details. We also collect billing information necessary to process payments for our services.
We use your information to schedule and manage your injection appointments, send appointment confirmations and reminders, process payments, and communicate with you about your care. Your information is used solely for the purpose of delivering our fertility support services.
When you provide your mobile phone number, you consent to receive SMS text messages related to your appointments. This includes appointment confirmations, reminders, and occasional service-related updates.
We do not share, sell, or rent mobile phone numbers to any third parties for marketing or promotional purposes.
Message frequency varies based on your appointment activity — typically 1 to 3 messages per appointment. You may opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation text and no further messages will be sent.
Message and data rates may apply depending on your mobile carrier and plan.
For help, reply HELP to any message or contact us at the information provided below.
We may share your appointment information with the fertility clinic that referred you and with the nurse assigned to your care, solely for the purpose of coordinating your medical services. We do not sell or share your personal information with third parties for their own marketing purposes.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and is not stored on our servers.
You have the right to access, correct, or delete your personal information. You may also request that we stop contacting you at any time. To exercise these rights, please contact us using the information below.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
BrightOak Fertility
Email: support@brightoak-guestportal.com